Thank you for choosing Ember & Ice (PVT) LTD. Please read our refund policy carefully.
Cancellations made at least 48 hours before the event may be eligible for a refund or rescheduling. No refunds for late cancellations or no-shows.
Membership fees are non-refundable once activated. Special cases may be considered at our discretion.
Customers may request rescheduling subject to availability. Refunds are not guaranteed for missed appointments.
If applicable, refunds will be issued to the original payment method within 7–14 business days.
For refund inquiries, contact: info@emberice.com